The Bay Family Medical Centre

Reviews of The Bay Family Medical Centre

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  Miranda Osler Added February 25, 2024

  ★ ☆ ☆ ☆ ☆
  I will never go here again, I think it's a blessing they weren't taking on new patients and it was a one off appointment. The doctors don't listen to your concerns and then make fun of you, Infront of you. Appalling. I'm glad I got a second opinion, it turns out the issue my child had was serious and I had every right to be as concerned as I was.
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  Rodney Lunt Added February 22, 2024

  ★ ★ ★ ★ ★
  Dr Alina has been my skin specialist and GP for several years and has moved to this practice from North Lakes
  
  Highly recommend
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  Shellie Savoie Added February 19, 2024

  ★ ☆ ☆ ☆ ☆
  The entire family will never use this facility ever again. Not only have every one of the best doctors left, relocated or retired in the last 12 months. The "new" doctors will NOT bulk bill on subsequent or follow up appointments now even if no prescription are given. This is a blatant rort of people who are expecting to be bulk billed for follow up appts. Very disappointing. Take your business elsewhere.
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  Kyle Dawson Added January 30, 2024

  ★ ☆ ☆ ☆ ☆
  I have been coming here for my whole life since my parents brought me here as a baby and for 25 years it’s been fine. Ever since they’ve had these new HORRIBLE RUDE reception staff come on in the past year it’s been a joke of a facility. They are nothing but rude and with no respect for returning patients. I had to go in and pay $80 for a 5 minute consult and a test and then I have been told I have to pay another $80 for the results! What an ABSOLUTE JOKE. You’d think they’d have a bit of leeway for people who have been coming here for years. I will not be returning here ever again. They need to sack the reception staff. My mother, father and brother don’t return here either for the same problems and now I’m finally following them.
  
  EDIT TO RESPOND TO THE OWNER COMMENT:
  
  I booked to see doctor V and no one told me that he was finishing up on that day. So your comment about seeing the GP for the results is redundant because he was no longer at the practice. For this inconvenience I should have been allowed to get my results bulk billed. It’s not my fault he’s not there anymore and I have to pay another doctor to get my results. $160 for some test results on bloodwork is a joke.
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  Jasmin Taylor Added January 29, 2024

  ★ ★ ★ ★ ★
  I cannot fault this practice. I rushed my 3 year old here on a Friday afternoon with a suspected spider bite (at the advice of Poisons Info who advised GP rather than busy emergency room). I was turned away by the receptionist at her regular practice (which I won’t name) as they had no appointments. The Bay Medical was also booked out, however the very helpful receptionist ensured we saw both the nurse (David) who was wonderful, and the doctor (I apologise, I didn’t catch her name in my heightened state) who was just as wonderful. I will now be bringing my daughter to this practice in future. I can’t thank you enough.

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